KDSTV.com

Frequently Asked Questions

General Questions:
	Can I sign-up for an account on KDSTV.com? You can sign up for an account only if you are an active member of a participating emergency response department. When you sign up for an account, you must specify which department you are associated with. Before you can use your account on KDSTV.com, the department administrator must approve your status with the department. For a complete list of participating departments click here.
	What browsers are currently supported with KDSTV.com? Because of the recent switch to Microsoft® Silverlight™, we support all browsers that have the Microsoft® Silverlight™ plug-in installed. Please visit Microsoft's website for more details. Microsoft® Silverlight™ currently supports Windows Internet Explorer 7, Internet Explorer 6, Firefox 1.5, Firefox 2, Firefox 3, and Safari.
	What is an Access Code and how do I use it? An access code is a code that is used to control access to a particular story. If you were given an Access Code for a story, click on the "Access Code" link and enter the code. If the code is accepted your browser will navigate directly to the video.
	top

KDSTV.com Member Questions:
	I forgot my password. What can I do? Go to the login page and click "Recover Password". You will be asked to enter your user name along with the email address that is on file with KDSTV.com. You will then receive an email with a link to reset your password.
	I tried to recover my password, but I no longer have access to the email account that is on file with KDSTV.com. How can I fix this? You must contact your department administrator to update your email address. Once your email address is updated you can recover your password.
	I forgot my user name. What can I do? The only way to recover your user name is to ask your department administrator. They can login to their KDSTV.com account and look-up your user name.
	How do I change my password? Once you login to your account on KDSTV.com go to "Account Settings" and click "Change Password". You will be prompted to enter your old password for security reasons, then asked to enter your new password twice.
	How do I update my personal information? Login to your account on KDSTV.com and click the "Personal Settings" link. Update the fields you wish to change. Finally, make sure you click "Submit Changes" at the bottom of this form.
	How do I update my email address on file with KDSTV.com? Contact your department administrator to update your email address.
	How can I receive emails notifying me of new stories my department was involved in? Login to your account on KDSTV.com and click the "Personal Settings" link. Make sure you have the proper boxes under "E-Mail Options" checked. Also, make sure you click "Submit Changes" at the bottom of this form
	I am now an active member of a different department. How do I update this information? Contact KDSTV.com to update your department affiliation.
	What is the difference between the stories posted on the home page and the stories posted on the emergency personnel page? The stories on the home page are stories for the general public. The stories in the emergency personnel section contain stories meant for emergency personnel. When logged in to your KDSTV.com account you can navigate to the home page my clicking "Home" and the emergency personnel featured stories by clicking "Emergency Personnel".
	top

Department Administrator Questions:
	How can I add/modify events to the KDSTV.com event calendar? You must be a department administrator to add/modify events. To post an event, sign in to your KDSTV.com account and click "Manage Events". Here you can add and remove the events. Please note that anyone logged in as emergency personnel can view your postings. To add an event, click the "Add New Event" link and fill in all the necessary data for your event. To remove an event you have posted, click "Remove" next to the event. To modify an existing even you have posted, click "Edit Event" next to the event.
	top